Introduction
In the rapidly evolving eCommerce landscape, businesses are continually seeking innovative solutions to enhance customer experience while minimizing operational costs. One such solution that has gained significant traction is the use of chatbots. This article explores how implementing chatbots on WooCommerce websites can revolutionize customer service and reduce costs for eCommerce companies.
- Understanding Chatbots in E-commerce
- What are Chatbots?
Chatbots are automated systems designed to interact with customers, answering their queries and assisting them through various stages of the buying process. There are two main types of chatbots: rule-based, which operate on pre-defined scripts, and AI-powered, which leverage machine learning to provide more dynamic and human-like interactions.
- Evolution of Chatbots
